Privacy Policy

YOUR PRIVACY

Last updated: 26 June 2024

Novelty Dots is operated by Novelty Dots Pty Ltd, an Australian company committed to protecting your privacy as a customer and visitor to our website. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the Australian Consumer Law, administered by the Australian Competition and Consumer Commission (ACCC).

Please Note: Our services are designed for use within Australia. If you access or use our services from outside Australia, you do so at your own risk and are responsible for complying with local laws. We make no guarantees that our services or privacy practices comply with the laws of other jurisdictions.

INFORMATION WE COLLECT FROM YOU

In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, billing address, geographic location, IP address, survey responses, support queries, blog comments, social media handles, and account credentials (together ‘Personal Data’).

Credit card details are not collected or stored by us directly. All payment processing is securely handled by Stripe, a trusted third-party payment gateway that holds and protects your card data with its own advanced firewalls and encryption.

Our services are not directed to persons under 18 years of age, and we do not knowingly collect Personal Data from children under 18. If we discover such data, it will be deleted promptly. Parents or guardians who believe their child has provided us Personal Data without consent should contact us immediately.

You can review, correct, update, or delete your Personal Data by logging into your account or contacting us directly.

HOW WE USE YOUR INFORMATION

Personally Identifiable Information:
We use your information to deliver our services, including communication, technical support, notifications of updates and offers, sharing useful content, customer satisfaction measurement, problem diagnosis, and personalising your website experience.

Marketing communications are only sent with your consent, and you may opt out anytime by unsubscribing or contacting us.

Non-Personally Identifiable Information:
Aggregated and anonymised data is used to improve our services, administer our website, generate reports and analytics, advertise our products, and better meet customer needs.

Any information you make publicly available, such as blog comments or testimonials, may remain visible even if you later remove it due to caching or third-party archiving.

STORAGE, SECURITY, AND CROSS-BORDER TRANSFERS

We take reasonable steps to protect the confidentiality of your Personal Data using secure servers, encrypted transmission, and access controls.

Credit card information is processed exclusively by Stripe, which is PCI-DSS Level 1 certified and employs its own robust security infrastructure.

We may store or process your data on servers located outside of Australia, including the United States. Where this occurs, we ensure that reasonable steps are taken to protect your Personal Data in accordance with Australian privacy laws.

We retain your Personal Data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

In the event of a data breach affecting your Personal Data, we will notify you promptly in compliance with Australian law.

YOUR RIGHTS UNDER AUSTRALIAN PRIVACY LAW

As an Australian consumer, you have rights under the Australian Privacy Act and Australian Consumer Law, including:

·       The right to access and correct your personal data

·       The right to be informed about how your data is collected and used

·       The right to a remedy if your data is misused or consumer guarantees are not met

·       The right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

You can exercise your rights or raise concerns by contacting us at [email protected]

COOKIES AND PIXELS

We use cookies to improve your experience, analyse traffic, enable social media sharing, and serve relevant ads via third parties such as Google Ads and Facebook Ads. Cookies do not access Personal Data stored on your device. You can disable cookies via your browser settings, though this may affect website functionality.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not sell or trade your Personal Data.

Personal Data may be disclosed to third-party suppliers only when necessary to provide our services, for payment processing via Stripe, or to protect our legal rights. All third parties must comply with our privacy standards and applicable Australian laws and are prohibited from using your Personal Data beyond agreed purposes.

DISCLOSURE OF YOUR INFORMATION

We may disclose Personal Data to comply with legal requirements (court orders, subpoenas, law enforcement requests) or to protect the rights and safety of Novelty Dots, our customers, or third parties.

In case of business mergers or transfers, Personal Data may be transferred under confidentiality agreements.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their privacy policies separately.

CHANGES TO THIS PRIVACY POLICY

We may update this policy at any time, with changes effective immediately upon posting. Please check back regularly for updates.

CONTACT US

If you have questions or concerns about this policy or your Personal Data, please contact us at:
Email: [email protected]